Return & Refund Policy

Dream Shop strives to make returns and refunds straightforward, fair, and transparent. The policy below describes eligibility criteria, the return initiation process, timing for refunds, and exceptions. We encourage customers to review product details, sizing, and return windows before making a purchase. Our objective is to resolve issues efficiently while balancing seller considerations and operational constraints.

Return Eligibility

• Standard Window: Most items are eligible for return within 14 or 30 days of delivery depending on the product category. The exact return window will be indicated on the product page and in order confirmations.
• Condition Requirement: Returned items must be unused, unwashed, and in original packaging with all accessories, manuals, and tags. We may refuse returns if the item shows signs of use or damage not covered by warranty.
• Exceptions: Certain items are non-returnable unless defective, such as perishable goods, personalized or custom-made items, intimate apparel (for hygiene reasons), and sealed consumables if the seal is broken upon delivery.
• Damaged or Defective Products: If you receive a product that is damaged or defective, please report it immediately via the returns portal or customer support with photos and a description. We will prioritize inspection and, where appropriate, arrange for a replacement or refund with expedited handling.

How to Initiate a Return

Returns should be initiated through your account order history or our customer support portal. Provide the order number, the item(s) you wish to return, and the reason for return. For faster processing, include photographs when returning damaged or defective goods. Once a return is approved, you will receive instructions for shipping the item back or for arranging a pick-up by our courier partner.

Inspection and Refunds

Returned items are inspected by our returns team. Refunds will be issued after inspection confirms eligibility. Refund amounts may exclude shipping fees unless the return is due to our error. Refunds are typically processed to the original payment method within 7-14 business days after approval, though actual timing depends on your bank or payment provider.

Exchanges

Exchanges for size or color may be available where inventory permits. If an immediate exchange is not possible, a refund will be processed and you may place a new order for the preferred item. For defective items, we prioritize exchanges where feasible.

Return Shipping Costs

• Seller Fault or Product Defect: If a return is due to a product defect, shipping error, or seller fault, Dream Shop will cover reasonable return shipping costs.
• Customer-Initiated Returns: For returns initiated for other reasons (e.g., change of mind), return shipping costs may be the responsibility of the customer unless otherwise specified by the seller.

Refund Exceptions

We reserve the right to refuse refunds where the returned item does not comply with policy conditions (e.g., missing parts, evidence of tampering, or damaged packaging). Refunds may also be adjusted for promotional discounts that were applied at purchase.

Warranty Claims

Some items are covered by manufacturer warranties. Warranty claims may involve direct engagement with the manufacturer or an authorized service center. Where applicable, we will assist in facilitating warranty service.

Fraud and Abuse Prevention

To protect customers and sellers, Dream Shop monitors return activity for patterns that suggest misuse of the returns process. Abusive behavior, excessive returns, or fraudulent claims may result in account review and, where appropriate, suspension.

Contact and Support

For assistance with returns, refunds, or exchanges, contact our support team at support@Dreamshop.com or use the help center on our website. Provide your order number, product details, and any relevant photos or descriptions to expedite resolution.

Dream Shop is committed to improving our policies and processes through customer feedback and operational reviews. If you have suggestions on how we can make returns easier or more transparent, we welcome your input via our support channels.