Privacy Policy

This Privacy Policy explains how Dream Shop (“we”, “us”, or “our”) collects, uses, discloses, and safeguards personal information of users of our website and mobile applications. We recognize that privacy is a fundamental right and we are committed to handling your information transparently and responsibly. This document describes the types of information we may collect, the purposes for which we use that information, how we protect it, and your choices and rights regarding your personal data. It is important that you read this policy carefully to understand our practices. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

• Registration and Account Information: When you create an account, we collect basic information such as your name, email address, phone number, date of birth (if provided), and password. This information is required to administer accounts and to provide services and notifications related to orders and account activity.
• Payment and Transaction Data: We collect information to process payments and fulfill purchases, including billing and shipping addresses, payment method details (which are processed via secure, third-party payment gateways), and transaction histories.
• Communications and Support Data: When you communicate with our customer support team or otherwise contact us, we retain records of these communications to resolve issues and improve our services.
• Device, Browser, and Usage Information: We collect technical data such as IP addresses, device identifiers, browser types, operating system versions, and usage patterns to enhance functionality, diagnose problems, and tailor the user experience.
• Location Information: We may collect approximate or precise location information derived from your device when you enable location services. This information is used to provide accurate delivery estimates, localized search results, and location-based offers.
• Cookies and Similar Technologies: We use cookies and similar technologies to remember preferences, enable features, and analyze site traffic. Cookies help us to personalize content and provide you with a better browsing experience.

How We Use Your Information

• Order Fulfillment: Your information is used to process orders, arrange shipping, and manage returns and refunds.
• Customer Service and Support: We use contact information and support logs to respond to inquiries, process complaints, and resolve issues.
• Personalization: Data about browsing and purchase history helps us recommend products, curate offers, and display personalized content.
• Security and Fraud Prevention: We analyze account and transaction behavior to detect and prevent fraud, unauthorized access, and other malicious activity.
• Marketing and Communications: With your consent where required, we may use your contact information to send marketing communications and promotions. You may opt out of marketing messages at any time.
• Legal Compliance and Safety: We may use information to comply with applicable laws, respond to lawful requests, or protect the rights, safety, or property of our users and third parties.

Legal Bases for Processing

Where applicable under local regulation, we rely on various legal bases to process personal data, including performance of a contract, legitimate interests (such as platform security and fraud prevention), compliance with legal obligations, and consent for certain processing activities like marketing communications. When consent is required, we will obtain it before processing.

Data Sharing and Disclosure

We do not sell personal information to third parties. We may share data with:

• Service providers and partners who perform services for us such as payment processors, fulfillment and logistics partners, email service providers, and analytics vendors — all of whom are contractually bound to protect the information and use it only for the purposes we specify.
• Affiliated companies and subsidiaries where necessary to provide integrated services or support operations.
• Law enforcement, regulators, or other third parties when required to comply with legal obligations, or to respond to claims that materials violate the rights of third parties, or to protect the safety of our users and the public.

Data Retention

We retain personal data only for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose; transactional records may be retained longer for tax and audit purposes, while marketing preferences are retained until you choose to opt out.

Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect personal data. Measures include encryption of sensitive data, secure access controls, network security monitoring, and regular security assessments. Nevertheless, no system is entirely immune to breaches; if a security incident affects your data, we will respond in accordance with applicable law and notify affected parties as required.

Your Rights and Choices

• Access and Correction: You may access, review, and correct certain personal information associated with your account through account settings or by contacting our privacy team.
• Deletion Requests: Subject to applicable law, you may request deletion of personal data; however, certain data may need to be retained to fulfill legal obligations or complete transactions.
• Marketing Opt-Out: You can opt out of marketing communications at any time by following unsubscribe links or adjusting notification preferences in your account.
• Cookie Controls: Most browsers permit you to manage cookie settings; please note that disabling cookies may affect site functionality and personalization features.

Children's Privacy

Our services are not directed to children under the age of 13 (or any higher age required by local law). We do not knowingly collect or solicit personal information from children without parental consent. If we become aware that a child has provided us with personal information without parental consent, we will take steps to remove such information.

International Transfers

Personal information may be processed and stored in countries other than your country of residence. Where transfers occur, we take appropriate measures to ensure that data protections travel with the data, including standard contractual clauses and other mechanisms as required by law.

Policy Updates

We may update this Privacy Policy to reflect changes in legal requirements, technology, or our business practices. Material changes will be communicated via our website and, where required, via email. Continued use of our services after updates indicates acceptance of the revised policy.

Contact Us

For questions, requests, or concerns about privacy or this policy, please contact our Data Protection Officer at privacy@Dreamshop.com or reach out to our customer support team for assistance.